• business banking
• personal banking
• students
• Bank of Ireland Group
• contact us
• home

Main Menu

• Branch & Atm Finder
• Call Us
• Email Us
  • General Enquiries
  • How to Complain
  • Your Opinions Count
  • Product Enquiries
  • Business Enquiry
  • Site Feedback
  • Service Star Awards
• FAQ's

Return to Email Us HomeHow to Complain

At Bank of Ireland we aim to provide a first-class service. However, we do realise that at times we may not meet the high standards that you have come to expect from us.

If you have a concern about any of our products or services, please tell us. We want to put things right- first time. Your comments help us to improve our services.

If you want to make a complaint, you can contact us in the following ways

In person- visit any of our branches and speak to a memeber of staff

In writing- send a letter or fax to your Relationship Manager or your Branch Manager.

By Phone- call your Relationship Manager or your Branch Manager. If you have registered for our Banking 365 service, customer service advisers are available on weekdays until midnight. The phone number is 08457 365 555. f you are calling from outside the UK, the phone number is 00 353 1 460 6400.

When we receive your complaint we will do the following

1. Write to you within five working days to confirm that we have received your complaint.
2. We will always deal with your complaint as quickly as we can. However, if we have not been able to solve or settle your complaint within four weeks of receiving it, we will write to tell you the progress we have made and when we aim to send you a full response.
3. If we cannot solve or settle your complaint within eight weeks of receiving it, we will write to you and explain why, and tell you when we expect to be able to do so.
4. If at any stage you are not satisfied with our action or explanation, you can ask us to refer your complaint to our Customer Care Manager at

Bank of Ireland
New Century House
IFSC
Dublin 1

If you do not agree with our final response, or we cannot respond within eight weeks and you do not accept our explanation, you may refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service can help solve or settle disputes between banks and their customers. They are entirely independent and their services are free to you.

Ask us for a leaflet, or contact the Financial Ombudsman Service at:

Their contact address is:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 080 1800
Website: www.financial-ombudsman.org.uk