Q – My ATM card has been retained in the ATM machine. Who do I contact?
A – All captured cards are automatically destroyed and so you will not be able to retrieve your card. Please contact your card issuing Bank who will cancel your card and provide you with a new card.
Bank of Ireland customers can contact their customer services team on telephone number 0845 603 8050, from outside the UK please call 0044 845 603 8050
Q – The ATM did not dispense any cash or there was a shortfall. Who do I contact?
A – Please contact your card issuing Bank who is responsible for investigating this issue with us on your behalf. You will be asked to complete an indemnity form, once this has been completed and forwarded to us we have up to 20 days to investigate the transaction and arrange a refund if appropriate. Your own Bank will keep you informed of the progress of the investigation.
Bank of Ireland customers can contact their customer services team on telephone number 0845 603 8050, from outside the UK please call 0044 845 603 8050
Q – I wish to report an out of service ATM. Who do I contact?
A – Our ATMs are centrally monitored for service availability. Please be assured that the ATM downtime is being dealt with in the appropriate area within Bank of Ireland.
Q – Where can I find my nearest ‘Free to Use’ ATM.?
A – Please click on link to find your nearest ‘’free to use’’ Bank of Ireland ATM www.postoffice.co.uk/atmlocator
© Bank of Ireland 2012
